Moroccan Earthquake

Friday, September 8, a 6.8 magnitude earthquake struck the High Atlas Mountains, southwest of Marrakesh causing widespread destruction and the loss of many lives. Emergency services are racing the against time to rescue survivors buried under rubble, and Government agencies and news outlets report widespread disruption to transportation routes due to the extent of damage in the area.

Further impacts to travel are expected while emergency services work to get the situation under control.

If you are in the affected areas, follow the advice of local authorities at all times, including any evacuation orders. Travellers in these areas may experience disruption to their travel plans

As the earthquake is being widely reported in the media, any policies purchased after 10.30am AET on Sunday 10 September 2023 will not provide cover for losses arising from these events. This does not impact cover provided by policies purchased prior to this time, subject to the terms of the policy.

Note: Cover offered by travel insurance policies issued and managed by nib Travel Services (Australia) Pty may vary. Please read your PDS for full details of cover.

If you’re already travelling

If you’re a National Seniors Travel Insurance customer/traveller and require emergency assistance due to this event, please contact our Emergency Assistance team as soon as it’s practicable and safe to do so.

For the latest advice on travel in Morocco, visit Smartraveller (Australia).

If you're planning to travel in these regions

Your policy can continue to offer cover in line with the policy terms and conditions. Note that the policy offers cover based on specific, listed insured events; also, you must be aware that policy exclusions still exist, including:

All other terms, conditions, limitations and exclusions continue to apply.

Before planning travel, please check the government advice applicable to your policy and monitor media coverage.

If your travel plans are affected

If you need to change your travel arrangements, contact your airline, cruise company or travel agent for assistance in the first instance.

In the event you need to claim, you must do everything you can to minimise and reduce the cost of the claim and provide all supporting documentation of the event and expenses incurred. If you intend to submit a claim, please complete the claim form and if you need help doing this, contact us.

If you have any other queries, please get in touch.

https://nationalseniorsinsurance.com.au/travel-insurance

action arrow-down arrow-left arrow-right arrow-up article badge bulb-shine chevron-double-down chevron-double-left chevron-double-right chevron-double-up chevron-down chevron-left chevron-right chevron-up close coach close cruise download edit email event-create facebook fact-sheet fax image info instagram lens link linkedin location magazine mail media-release messenger minus mobile national-seniors-insurance national-seniors-travel national-seniors paper pencil phone pin plane play plus profile publication search tick train twitter user website youtube